Terms of Service
You book, we clean, your card is charged when we're done. Cancel free with 24 hours notice. If we miss something, we fix it free within 48 hours. The details:
1. Booking and pricing
Prices are flat rates based on the bedrooms, bathrooms, square footage, and service you select. If the home is materially different from what was booked (for example, more bathrooms, or a Standard clean booked for a home that needs a Deep clean), we'll contact you before starting to confirm the adjusted price. You can decline and reschedule at no charge.
The first visit of a recurring plan is billed at the Standard rate × 1.25. Recurring discounts apply from the second visit. If a recurring plan is cancelled before the third visit, the first visit is re-billed at the Deep clean rate.
2. Payment
A valid card is required to book. An authorization hold is placed the morning of the appointment and the card is charged after the clean is completed. Tips added through the app go entirely to your cleaner. Add-ons requested on site are charged at the published rate.
3. Cancellation, rescheduling, and access
Cancel or reschedule free of charge with at least 24 hours notice. Inside 24 hours, a $50 fee applies. If your cleaner arrives and cannot access the home within 15 minutes (no key, code, or answer), a $75 lockout fee applies and the visit is rescheduled.
4. Re-clean guarantee
If any area on the checklist for your service was missed, tell us within 24 hours of the clean and we'll return within 48 hours to redo it at no charge. If we cannot fix it, we refund the affected portion. The guarantee covers the checklist for the service booked; it does not cover items outside that scope or pre-existing conditions (stains, damage, wear).
5. Your home
Please secure valuables, firearms, and fragile items before the visit. Tell us in the booking about pets, alarms, and anything that shouldn't be touched. We don't move heavy furniture or appliances, clean exterior windows, climb above a two-step stool, or handle biohazards, mold, or pest infestations.
6. Damage
Report any damage within 48 hours with photos. We'll investigate promptly and, where we're responsible, repair, replace, or reimburse up to the item's reasonable value.
7. Our cleaners
Please don't hire a cleaner introduced to you by Wren Cleaning Co. for private work within 12 months of their last visit through us; if you'd like to, contact us and we'll arrange it.
8. SMS Terms
By booking or requesting a quote and providing your mobile number, you agree to receive text messages from Wren Cleaning Co. about your appointments: confirmations, reminders, arrival updates, receipts and follow-ups. Message frequency varies with your bookings. Message and data rates may apply. Reply STOP to any text to opt out, or HELP for help; you can also reach us at (984) 205-4874 or contact@wrencleaning.com. Consent to receive texts is not a condition of purchase. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your number.
9. Changes
We may update these terms; changes apply to bookings made after the update. Governed by the laws of North Carolina. Questions: contact@wrencleaning.com.
Last updated: October 12, 2026.